HCBS Quality Benchmarking: HCBS CAHPS®

This indicator credits states that use the HCBS CAHPS® survey to gather information about consumer experience from participants in one or more HCBS programs. Consumer experience surveys are designed to gather information from participants or patients about their interactions with service providers. HCBS CAHPS® is part of a suite of nationally validated CAHPS® instruments the U.S. Department of Health and Human Services Agency for Healthcare Quality and Research supports. HCBS CAHPS® is the only nationally validated survey designed for use across all HCBS programs that serve older adults, people with physical disabilities, people with intellectual and/or developmental disabilities, and others. Seven states report using the survey compared to 12 reported in the 2020Scorecard.